Kofi Sonokpon's Airlines for Business: A Customer-centric and Profitable PDF

By Kofi Sonokpon

The airline enterprise is defective. Airline customer support is damaged. Why and the way to mend it?
In airways for company, a innovative, common and must-read publication, Kofi Sonokpon, airline enterprise notion chief, award-winning writer and speaker exposes why the airline can't reach a sustainable point of profitability, till and except airline executives and strategists take the mandatory steps to reconsider the basics of the airline enterprise, by means of wondering its underlying assumptions and successfully placed consumers on the middle of every little thing they do.
This first quantity within the Airline gains e-book sequence offers a severe overview of the prevailing easy airline company version, which dates again to 1914 with Percival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an creation to an leading edge company version, that is in accordance with confirmed ideas of human psychology, behaviours and customer-centered company practices.
By analyzing this publication, leaders, managers and strategists of current and start-up airways will observe that the airline company seriously isn't approximately air shipping, yet quite a company of coverage and customer support. From there, they're going to have the last word option to proceed alongside outdated crushed paths or choose to chart a extra brave path to sustainable airline earnings through rewriting the principles of the airline company online game.
Get your replica of airways for enterprise this day and be one of many first readers to find how airways can innovate and thrive.

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Airlines for Business: A Customer-centric and Profitable Model for the 21st Century Airline (Airline Profits Book Series) by Kofi Sonokpon

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